SUBJECT: MG 1401-TOTAL QUALITY MANAGEMENT
SET-3
PART-A
1] Define quality.
A] Fitness for intended use; Conformance to specifications; Meeting or exceeding customer expectations, etc.
2] What do you understand by quality statement?
A] It includes the vision, mission, and quality policy statements. They are part of the strategic planning process.
3] What is cross functional team?
A] It is a team comprising of members from different functional area such as engineering, marketing, accounting, production, quality, human resources, etc. This type of team breaks down functional area boundaries.
4] Expand 5S.
A] Seiri, Seiton, Seiso, Seiketsu, and Shitsuke.
5] List out various measures of dispersion in SPC.
A] Range, Standard Deviation, and Variance.
6] What is Six Sigma?
A] Six sigma is a rigorous concept of applying SPC to control defects in products/processes to 3.4 parts per million (ppm) as against 0.27% (2,700ppm) defects in the traditional three sigma approach. Hence the application of six sigma concept means controlling variations and thereby defects closer to the level of zero defects.
7] What is Kaizen?
A] Kaizen is a Japanese term which means ‘continuous improvement’. It is based on the belief that virtually any aspect of an operation or process can be improved and the people most closely associated with it are in the best position to identify the changes to be made.
8] What is Taguchi Quality Loss Function?
A] Taguchi worked in terms of quality loss rather than quality. He used loss function to measure quality. The loss function is defined ad “loss imparted to society by a product during its life cycle”, i.e. the costs incurred in the production process as well as the costs encountered during use by the customer.
9] What are the objectives of TPM?
A] Maintaining equipment for life; maintaining and improving equipment capacity; using support from all areas of operation; encouraging inputs from all employees.
10] What is the need for quality systems in an organization?
A] They promote the growth of international trade by facilitating harmonious interactions between suppliers and customers located in diverse locations globally.
PART-B
11[a] List out the barriers to TQM implementation.
11[b] Discuss the dimensions of quality with examples.
12[a] Explain the actions that an organization should take to handle customer complaints.
12[b] Explain the importance of customer satisfaction.
13[a] Explain the different types of control charts used for problem solving.
13[b] Explain the use of the seven new management tools for managing quality.
14[a] Explain the QFD process in detail.
14[b] Explain the different steps involved in FMEA.
15[a] Discuss the method of conducting quality audit for ISO 9000 certification.
15[b] Explain the requirements of Environmental Management Systems.
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